FAQs / Ceisteanna Coitianta

1. Where do you ship from? / Cá háit a seoltar orduithe?

We ship all orders from the UK using Royal Mail.

Orders are packed with care and dispatched within 2–3 working days.

Seoltar gach ordú ón Ríocht Aontaithe trí Royal Mail.

Déantar pacáistiú go cúramach agus seoltar orduithe laistigh de 2–3 lá oibre.

2. Do you ship to Ireland? / An seolann sibh go hÉirinn?

Yes! We offer standard delivery to the Republic of Ireland via Royal Mail. Delivery typically takes 5–7 working days.

Sea! Cuirimid seachadadh caighdeánach ar fáil go Poblacht na hÉireann trí Royal Mail. Tógann sé de ghnáth 5–7 lá oibre.

3. What if my item is damaged? / Cad a tharlaíonn má thagann mo mhír damáistithe?

We’re so sorry! Please email info@gaelmade.com within 7 days of receiving your order and include a photo of the issue — we’ll be happy to help.

Tá brón orainn! Seol ríomhphost chuig info@gaelmade.com laistigh de 7 lá le grianghraf den damáiste — cabhróimid leat go fonnmhar.

4. Can I return an item? / An féidir liom rud a chur ar ais?

We accept returns on full-priced items over £35 within 30 days of delivery. Sale items and gift cards are final sale.

Glacaimid le filleadh ar earraí lánphraghais os cionn £35 laistigh de 30 lá ó sheachadadh. Ní ghlacaimid le filleadh ar mhíreanna ar lascaine ná cártaí bronntanais.

5. Do you accept exchanges? / An nglacann sibh le malartuithe?

We do not accept exchanges unless the item qualifies under our returns policy. Please review the policy for details.

Ní ghlacaimid le malartuithe ach amháin má thagann an mhír faoinár bpolasaí filleadh. Féach ar an bpolasaí le haghaidh tuilleadh eolais.

6. Is your packaging eco-friendly? / An bhfuil bhur bpacáistiú inbhuanaithe?

Yes — we use recyclable and biodegradable materials where possible.

Tá — úsáidimid ábhair in-athchúrsáilte agus inbhithdhíghrádaithe nuair is féidir.

7. Can I send a gift? / An féidir ordú a sheoladh mar bhronntanas?

Yes! Just leave a note at checkout and we’ll make sure your order is packed with care. No pricing will be included in the parcel.

Sea! Fág nóta ag an tseiceáil amach agus cuirfimid an t-ordú ar fáil go galánta. Ní bheidh aon phraghas sa phacáiste.

8. I’m new to Gaeilge – is this brand for me? / Tá mé nua don Ghaeilge — an bhfuil an branda seo domsa?

Absolutely. GaelMade is for fluent speakers, beginners, and anyone who wants to bring a bit of Irish into everyday life. Every word has meaning — and every step counts.

Cinnte! Tá GaelMade ann do chainteoirí líofa, foghlaimeoirí, agus duine ar bith a bhfuil fonn orthu píosa beag den Ghaeilge a thabhairt isteach ina saol. Tá brí ag gach focal — agus tábhacht ag gach céim.